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CAREERS

GUEST SERVICES KEYHOLDER | CALGARY TOWER

The Calgary Tower is owned and professionally managed by Aspen Properties. At Aspen our Vision is to remain a highly respected boutique real estate company and employer of choice. We will continue to earn exceptional returns by adding value through ownership, management and development opportunities.

 

Through our Purpose, Aspen Properties is passionate about creating value for our team and community. We pride ourselves on our Core Values; Respect, Leadership, Integrity, Service Excellence and Teamwork. Through the core values, our employees are committed to a culture of honesty, open communication and accountability with high standards of professional and ethical conduct.

 

We offer a dynamic opportunity, with an excellent compensation and benefits program. We are a fun and professional environment that promotes and rewards learning, development and success. The Calgary Tower is an equal-opportunity employer that values hiring and retaining a diverse workforce.

 

We are pleased to announce we have an immediate opening for a team and service-oriented individual to fill a Guest Services Keyholder role with Calgary Tower.

POSITION SUMMARY

Do you want to meet people from all over the world? Are you a friendly and outgoing person who loves Calgary? If you’re looking for an exciting opportunity, we want to meet you.

We have an immediate opening for a Guest Services Keyholder at the Calgary Tower. Under the leadership of the Manager and Supervisors, you will provide exceptional customer service to our guests. You will greet people, answer questions about Calgary, and provide visitors with an unforgettable experience 525 feet above the downtown core.

This position is supervised by Calgary Tower Management Team. This position will be scheduled to work full time hours that include days, evenings, weekends, and public holidays. Only candidates with 7-days-a-week flexibility will be considered.

KEY DUTIES

  • Perform Calgary Tower keyholder opening & closing duties

  • Supervise end of shift sales reconciliation

  • Process retail transactions and handle cash

  • Assist with retail operations as needed

  • Respond to in-person and telephone inquiries

  • Provide customer service assistance on the Calgary Tower observation deck

  • Assist supervisors and managers as required

  • Perform additional duties within your areas of interest and abilities (the sky’s the limit – literally!)

COMPETENCIES REQUIRED

  • A High school diploma and/or post-secondary education

  • Maturity, flexibility, reliability, and punctuality

  • High customer volume cash-handling experience

  • Professionalism

  • A courteous, personable, and engaging attitude

  • Fluency in English

  • Excellent communication skills

  • Computer skills (Microsoft Office Suite)

  • A strong orientation toward customer service and teamwork

  • The ability to take initiative and multi-task

  • A strong work ethic based on honesty and integrity

  • Successful City of Calgary Police Check

While we appreciate all interest, only those candidates selected for an interview will be contacted.

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